Returns

STANDARD POLICY: We want you to be satisfied with your purchase, you may return the item for a refund or exchange it for a new item within 14 days of the receipt of your purchase. Please note items received outside of the specified returns period will not be accepted. You can start your return here.

Damaged Items: Any items returned in damaged condition will be subject to inspection. If the item was damaged before arriving to you, we will send you a new one. If deemed to have been worn or damaged by you, the customer, we will not replace the product or refund your order.

If you have any questions not covered here, please email us at m@sayoasis.com.

EXCHANGES

We offer free exchanges. An exchange must be made within 14 days of receipt of your purchase. You can exchange your item for the same style in a different size & color or you can purchase an entirely different style. If your new purchase costs more than the exchange, you will be charged the difference during the exchange process. Your new item(s) will not ship until your return package has been scanned in by the Post Office. You can start your exchange here.

CANCELLATIONS

Unfortunately we do not provide cancellations.

RETAIL STORE PURCHASES

We do not accept returns on any items purchased from another retail store. Please contact the customer service of the retailer from where you purchased your item.

REFUND ELIGIBILITY

Your return will be inspected within 3-5 business days of receipt.

If in acceptable condition, a credit will be automatically issued back to your original form of payment in 3-5 business days. You will receive an email from jessicasimpson.com once the refund has been issued. It can take 5-10 business days from that point for your bank to process the refund back to you.

A $8.99 restocking fee will be deducted from your eligible refund amount. To receive your refund,  your return request must be processed within 14 days of receipt and mailed within 28 days of receiving the return label.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. It is typical for the refund to take 5-10 days to be refunded by your bank.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@sayoasis.com.